Terms & Conditions

We currently accept any valid credit or debit card. Any card with a Visa / Mastercard / American Express logo can be used for your purchase at DubaiFilter.com

DubaiFilter.com does not support cash on delivery for various reasons. At DubaiFilter.com, our priority is selling great products and providing the best customer experience. Being cashless helps us ensure smoother and faster deliveries which means lower prices for our customers. Cash also cannot provide the full customer protection services that you get from your bank and card provider.

We also have an excellent returns policy so that you can return an item if the need arises. Should you wish to use cash, you can obtain a prepaid internet shopping card at various banks, supermarkets and petrol stations around the United Arab Emirates.

When someone attempts a payment, our payment processor sends a request to your issuing bank for either a $0 or a $1 authorization (depending on what is permitted by your bank) which is simply used to verify that the card is issued and your bank will allow authorization. Regardless of whether a payment authorization is approved or declined, this authorization charge is reversed immediately. However, even if the bank declines the authorization, some people may still see the authorization charge on their card statement and/or they may receive an SMS. The important thing to remember is that this is not an actual charge, and it will disappear from your statement very soon. Depending on the bank's system, this will be automatically removed from your statement anytime from a few minutes to a few weeks.

At DubaiFilter.com , you can use any credit or debit card with a Visa/Mastercard logo in the front of the card. All charges to your card will be made in AED, so if your card is issued in another country, your bank may charge an extra foreign conversion fee.

Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.