DubaiFilter.com does not support
cash on delivery for various reasons. At DubaiFilter.com, our priority is
selling great products and providing the best customer experience. Being
cashless helps us ensure smoother and faster deliveries which means lower prices
for our customers. Cash also cannot provide the full customer protection
services that you get from your bank and card provider.
We also have an
excellent returns policy so that you can return an item if the need arises. Should
you wish to use cash, you can obtain a prepaid internet shopping card at
various banks, supermarkets and petrol stations around the United Arab
When someone attempts
a payment, our payment processor sends a request to your issuing bank for
either a $0 or a $1 authorization (depending on what is permitted by your bank)
which is simply used to verify that the card is issued and your bank will allow
authorization. Regardless of whether a payment authorization is approved or
declined, this authorization charge is reversed immediately. However, even if
the bank declines the authorization, some people may still see the
authorization charge on their card statement and/or they may receive an SMS.
The important thing to remember is that this is not an actual charge, and it
will disappear from your statement very soon. Depending on the bank's system,
this will be automatically removed from your statement anytime from a few
minutes to a few weeks.
At DubaiFilter.com , you can use
any credit or debit card with a Visa/Mastercard logo in the front of the card.
All charges to your card will be made in AED, so if your card is issued in
another country, your bank may charge an extra foreign conversion fee.
Declines can happen for a
variety of reasons. When we submit a charge to your bank, they have automated
systems that determine whether or not to accept the charge. These systems take
various signals into account, such as your spending habits, account balance,
and card information like the expiration date and CVC. Since these signals are
constantly changing, a previously successful card might be declined in the
future. Even if all of the card information is correct, and you previously had
a successful payment, a future charge can still be declined by a bank’s
overzealous fraud systems.
Stock and availability shown on this site is
for your reference only. While we strive to maintain the most accurate and
timely stock and availability information, availability information may become
out of date and may change between the time you added an item to cart and the
time your order is processed. In rare cases, an item may go out of stock,
or the number of units you ordered may not be available. In that case, we will
contact you about how best to proceed.
which are available in our local warehouses will be shipped on same day.
Delivery time may exceed from 3-5 working days.
delivered from offshore warehouses will be shipped with in 1 week of
order. Delivery time may vary up to 3-4 weeks. Certain products may take
longer and the estimated delivery time is indicated on the product page.
delivery time excludes any extra time that may be required for clearance
by the Customs & Excise in your country for products that arrive from
our offshore warehouses. Delays caused by the Customs & Excise
clearance in your country of residence are beyond our control. However, we
shall try our best to get the clearance in a timely manner.
All our goods are inspected at
customs by our appointed clearance agent, after which it is packed and handed
over to a courier for final delivery. If any physical damage is found in the
packaging upon delivery, please notify the deliverer immediately and you may
return the package immediately. Handling charges may be applicable for some of
the imported items.
Since some items are
shipped from our offshore warehouses, we reserve the right to revoke any order,
prior to charging you, if DubaiFilter.com believes any products ordered may be
ethically, morally and/or religiously conflicting with U.A.E.'s regulations
especially as these may be barred at customs. In this case, you shall be
notified and your card will not be charged.
understand that from time to time you may wish to return a product to us. We
will try our best to assist you in the best possible way.
Check our returns
may be able return the order within 3 business days from the date of the
place your returned goods in their original packaging.
should not be opened/unsealed or used.
make sure that labels or tags are not removed.
and boxes must not be damaged or tampered.
the item is received a store credit may be issued within 3 business days
depending on the outcome determined by our Quality Control department.
that are sourced from our offshore warehouse or supplier may not be
possible to return or you may need to pay for the shipping back to the
offshore warehouse and a re-stocking fee may also apply.
will need to contact us as shown below, however, we have a list of some
products that cannot be returned
We know that you care
how information about you is used and shared, and we appreciate your
expectation that we will do so carefully and sensibly. This notice describes
may collect personally identifiable information from you when you use our
website by accessing our website, logging into our site, making a purchase or
enter information via our online forms. You may be requested to enter your
name, e-mail address, mailing address or phone number.
oBefore or at the time of collecting personal information,
we will identify the purposes for which information is being collected.
oWe will collect and use of personal information solely with
the objective of fulfilling those purposes specified by us and for other
compatible purposes, unless we obtain the consent of the individual concerned
or as required by law.
oWe will only retain personal information as long as
necessary for the fulfillment of those purposes.
oWe will collect personal information by lawful and fair
means and, where appropriate, with the knowledge or consent of the individual
oPersonal data should be relevant to the purposes for which
it is to be used, and, to the extent necessary for those purposes, should be
accurate, complete, and up-to-date.
oWe will protect personal information by reasonable security
safeguards against loss or theft, as well as unauthorized access, disclosure,
copying, use or modification.
oWe will make readily available to customers information
about our policies and practices relating to the management of personal
We are committed to conducting our business in accordance
with these principles in order to ensure that the confidentiality of personal
information is protected and maintained.
use commercially reasonable security measures to maintain the safety of your
personal information when you enter, submit, or access your personal
information. Your information will be stored in a password protected database
that can only be accessed by authorized personnel within our company.
do not sell, trade, or otherwise transfer your personally identifiable
information to outside parties. This does not include trusted third parties who
assist us in operating our website, conducting our business, or servicing you,
so long as those parties agree to keep this information confidential. We may
also release your information when we believe release is appropriate to comply
with the law, enforce our site policies, or protect ours or others rights,
property, or safety. We do reserve the right to access and/or disclose
personally identifiable information and non-personal information as required by
courts or administrative agencies.
Feel free to contact
us if you have any further questions about this privacy
SECTION 1 - WHAT DO
WE DO WITH YOUR INFORMATION? When you purchase
something from our store, as part of the buying and selling process, we collect
the personal information you give us such as your name, address and email
address. When you browse our store, we also automatically
receive your computer’s internet protocol (IP) address in order to provide us
with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your
permission, we may send you emails about our store, new products and other
updates. SECTION 2 - CONSENT How do you get my
consent? When you provide us with personal information to
complete a transaction, verify your credit card, place an order, arrange for a
delivery or return a purchase, we imply that you consent to our collecting it
and using it for that specific reason only. If we ask for your personal information for a secondary
reason, like marketing, we will either ask you directly for your expressed
consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you
may withdraw your consent for us to contact you, for the continued collection,
use or disclosure of your information, at anytime, by contacting us at
email@example.com or mailing us at: Dubai Filter Al Muraqqabat Dubai Dubai AE
SECTION 3 - DISCLOSURE We may disclose your
personal information if we are required by law to do so or if you violate our
Terms of Service.
Payment: If you choose a direct payment gateway to
complete your purchase, then DubaiFilter.com stores your credit card data. It
is encrypted through the Payment Card Industry Data Security Standard
(PCI-DSS). Your purchase transaction data is stored only as long as is
necessary to complete your purchase transaction. After that is complete, your
purchase transaction information is deleted. All direct payment gateways adhere to the
standards set by PCI-DSS as managed by the PCI Security Standards Council,
which is a joint effort of brands like Visa, Mastercard, American Express and
Discover. PCI-DSS requirements help ensure the secure
handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us
will only collect, use and disclose your information to the extent necessary to
allow them to perform the services they provide to us. However, certain third-party service providers,
such as payment gateways and other payment transaction processors, have their
own privacy policies in respect to the information we are required to provide
to them for your purchase-related transactions. For these providers, we recommend that you read
their privacy policies so you can understand the manner in which your personal
information will be handled by these providers. In particular, remember that certain providers
may be located in or have facilities that are located a different jurisdiction
than either you or us. So if you elect to proceed with a transaction that
involves the services of a third-party service provider, then your information
may become subject to the laws of the jurisdiction(s) in which that service
provider or its facilities are located. As an example, if you are located in Canada and
your transaction is processed by a payment gateway located in the United
States, then your personal information used in completing that transaction may
be subject to disclosure under United States legislation, including the Patriot
Act. Once you leave our store’s website or are
redirected to a third-party website or application, you are no longer governed
Links When you click on links on our store, they may
direct you away from our site. We are not responsible for the privacy practices
of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take
reasonable precautions and follow industry best practices to make sure it is
not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card
information, the information is encrypted using secure socket layer technology
(SSL) and stored with a AES-256 encryption. Although no method of transmission
over the Internet or electronic storage is 100% secure, we follow all PCI-DSS
requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve
listed them here so you that you can choose if you want to opt-out of cookies
or not. _session_id, unique token, sessional, Allows
Dubaifilter.com to store information about your session (referrer, landing
page, etc). _visit, no data held, Persistent for 30 minutes
from the last visit, Used by our website provider’s internal stats tracker to
record the number of visits _uniq, no data held, expires midnight (relative
to the visitor) of the next day, Counts the number of visits to a store by a
single customer. cart, unique token, persistent for 2 weeks,
Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If
the shop has a password, this is used to determine if the current visitor has
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are
at least the age of majority in your state or province of residence, or that
you are the age of majority in your state or province of residence and you have
given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy
policy at any time, so please review it frequently. Changes and clarifications
will take effect immediately upon their posting on the website. If we make
material changes to this policy, we will notify you here that it has been
updated, so that you are aware of what information we collect, how we use it,
and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another
company, your information may be transferred to the new owners so that we may
continue to sell products to you.
website is operated by Dubai Filter. Throughout the site, the terms “we”, “us”
and “our” refer to Dubai Filter. Dubai Filter offers this website, including
all information, tools and services available from this site to you, the user,
conditioned upon your acceptance of all terms, conditions, policies and notices
By visiting our site and/ or purchasing something from us, you engage in our
“Service” and agree to be bound by the following terms and conditions (“Terms
of Service”, “Terms”), including those additional terms and conditions and
policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who
are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our
website. By accessing or using any part of the site, you agree to be bound by
these Terms of Service. If you do not agree to all the terms and conditions of
this agreement, then you may not access the website or use any services. If
these Terms of Service are considered an offer, acceptance is expressly limited
to these Terms of Service.
Any new features or tools which are added to the current store shall also be
subject to the Terms of Service. You can review the most current version of the
Terms of Service at any time on this page. We reserve the right to update,
change or replace any part of these Terms of Service by posting updates and/or
changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website
following the posting of any changes constitutes acceptance of those changes.
agreeing to these Terms of Service, you represent that you are at least the age
of majority in your state or province of residence, or that you are the age of
majority in your state or province of residence and you have given us your
consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may
you, in the use of the Service, violate any laws in your jurisdiction
(including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate
termination of your Services.
reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may
be transferred unencrypted and involve (a) transmissions over various networks;
and (b) changes to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted during
transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any
portion of the Service, use of the Service, or access to the Service or any
contact on the website through which the service is provided, without express
written permission by us.
The headings used in this agreement are included for convenience only and will
not limit or otherwise affect these Terms.
are not responsible if information made available on this site is not accurate,
complete or current. The material on this site is provided for general
information only and should not be relied upon or used as the sole basis for
making decisions without consulting primary, more accurate, more complete or
more timely sources of information. Any reliance on the material on this site
is at your own risk.
This site may contain certain historical information. Historical information,
necessarily, is not current and is provided for your reference only. We reserve
the right to modify the contents of this site at any time, but we have no
obligation to update any information on our site. You agree that it is your
responsibility to monitor changes to our site.
for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any
part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price
change, suspension or discontinuance of the Service.
products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to
return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and
images of our products that appear at the store. We cannot guarantee that your
computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products
or Services to any person, geographic region or jurisdiction. We may exercise
this right on a case-by-case basis. We reserve the right to limit the
quantities of any products or services that we offer. All descriptions of
products or product pricing are subject to change at anytime without notice, at
the sole discretion of us. We reserve the right to discontinue any product at
any time. Any offer for any product or service made on this site is void where
We do not warrant that the quality of any products, services, information, or
other material purchased or obtained by you will meet your expectations, or
that any errors in the Service will be corrected.
Most of our products comes with warranty. Customer has to make sure that the installation of the unit must be done by authorized personnel only, in order to avail the warranty. Installation & maintenance done by non-technical and unauthorized people will void the warranty of product. Customer has to make sure to use the spare parts from the same brand otherwise the warranty will become void.
reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or
per order. These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same billing
and/or shipping address. In the event that we make a change to or cancel an
order, we may attempt to notify you by contacting the e-mail and/or billing
address/phone number provided at the time the order was made. We reserve the
right to limit or prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit
card numbers and expiration dates, so that we can complete your transactions
and contact you as needed.
For more detail, please review our Returns Policy.
may provide you with access to third-party tools over which we neither monitor
nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as
available” without any warranties, representations or conditions of any kind
and without any endorsement. We shall have no liability whatsoever arising from
or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your
own risk and discretion and you should ensure that you are familiar with and
approve of the terms on which tools are provided by the relevant third-party
We may also, in the future, offer new services and/or features through the
website (including, the release of new tools and resources). Such new features
and/or services shall also be subject to these Terms of Service.
content, products and services available via our Service may include materials
Third-party links on this site may direct you to third-party websites that are
not affiliated with us. We are not responsible for examining or evaluating the
content or accuracy and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for any other
materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of
goods, services, resources, content, or any other transactions made in
connection with any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products should be directed to the third-party.
at our request, you send certain specific submissions (for example contest
entries) or without a request from us you send creative ideas, suggestions,
proposals, plans, or other materials, whether online, by email, by postal mail,
or otherwise (collectively, 'comments'), you agree that we may, at any time,
without restriction, edit, copy, publish, distribute, translate and otherwise
use in any medium any comments that you forward to us. We are and shall be
under no obligation (1) to maintain any comments in confidence; (2) to pay
compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we
determine in our sole discretion are unlawful, offensive, threatening, libelous,
defamatory, pornographic, obscene or otherwise objectionable or violates any
party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal or
proprietary right. You further agree that your comments will not contain
libelous or otherwise unlawful, abusive or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of
the Service or any related website. You may not use a false e-mail address,
pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely responsible for
any comments you make and their accuracy. We take no responsibility and assume
no liability for any comments posted by you or any third-party.
there may be information on our site or in the Service that contains
typographical errors, inaccuracies or omissions that may relate to product
descriptions, pricing, promotions, offers, product shipping charges, transit
times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information in the Service or on any related website is inaccurate at
any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the
Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh date
applied in the Service or on any related website, should be taken to indicate
that all information in the Service or on any related website has been modified
addition to other prohibitions as set forth in the Terms of Service, you are
prohibited from using the site or its content: (a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts; (c) to
violate any international, federal, provincial or state regulations, rules,
laws, or local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to harass,
abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
based on gender, sexual orientation, religion, ethnicity, race, age, national
origin, or disability; (f) to submit false or misleading information; (g) to
upload or transmit viruses or any other type of malicious code that will or may
be used in any way that will affect the functionality or operation of the
Service or of any related website, other websites, or the Internet; (h) to
collect or track the personal information of others; (i) to spam, phish, pharm,
pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any
related website, other websites, or the Internet. We reserve the right to
terminate your use of the Service or any related website for violating any of
the prohibited uses.
do not guarantee, represent or warrant that your use of our service will be
uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the
service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite
periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at
your sole risk. The service and all products and services delivered to you
through the service are (except as expressly stated by us) provided 'as is' and
'as available' for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality, fitness for
a particular purpose, durability, title, and non-infringement.
In no case shall Dubai Filter, our directors, officers, employees, affiliates,
agents, contractors, interns, suppliers, service providers or licensors be
liable for any injury, loss, claim, or any direct, indirect, incidental,
punitive, special, or consequential damages of any kind, including, without
limitation lost profits, lost revenue, lost savings, loss of data, replacement
costs, or any similar damages, whether based in contract, tort (including
negligence), strict liability or otherwise, arising from your use of any of the
service or any products procured using the service, or for any other claim
related in any way to your use of the service or any product, including, but
not limited to, any errors or omissions in any content, or any loss or damage
of any kind incurred as a result of the use of the service or any content (or
product) posted, transmitted, or otherwise made available via the service, even
if advised of their possibility. Because some states or jurisdictions do not
allow the exclusion or the limitation of liability for consequential or
incidental damages, in such states or jurisdictions, our liability shall be
limited to the maximum extent permitted by law.
agree to indemnify, defend and hold harmless Dubai Filter and our parent,
subsidiaries, affiliates, partners, officers, directors, agents, contractors,
licensors, service providers, subcontractors, suppliers, interns and employees,
harmless from any claim or demand, including reasonable attorneys’ fees, made
by any third-party due to or arising out of your breach of these Terms of
Service or the documents they incorporate by reference, or your violation of
any law or the rights of a third-party.
the event that any provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.
obligations and liabilities of the parties incurred prior to the termination
date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you
or us. You may terminate these Terms of Service at any time by notifying us
that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply
with any term or provision of these Terms of Service, we also may terminate
this agreement at any time without notice and you will remain liable for all
amounts due up to and including the date of termination; and/or accordingly may
deny you access to our Services (or any part thereof).
failure of us to exercise or enforce any right or provision of these Terms of
Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this
site or in respect to The Service constitutes the entire agreement and
understanding between you and us and govern your use of the Service,
superseding any prior or contemporaneous agreements, communications and
proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be
construed against the drafting party.
can review the most current version of the Terms of Service at any time at this
We reserve the right, at our sole discretion, to update, change or replace any
part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your
continued use of or access to our website or the Service following the posting
of any changes to these Terms of Service constitutes acceptance of those
contained on this website has been obtained from sources considered to be
reliable and care has been taken to provide accurate information.
No warranty or
representation, express or implied, is made to the accuracy or completeness of
the information contained on the website, and same is provided subject to
errors, omissions, change of price, rental or other conditions, withdrawal
without notice, and to any special listing conditions imposed by our
The contents of this
website are for information purposes only and are subject to change.
Responsibility for the use of any and all information contained is strictly and
solely that of the user.
Some products may
have an associated image or photo. These are for reference only and should be
considered illustrative. Actual product packaging and materials may contain
more and different information than what is shown on our website. We recommend
that you do not rely solely on the information presented and that you always
read labels, warnings, and directions before using or consuming a product.
While we work to ensure that product information is correct, on occasion
manufacturers may alter their ingredient lists. Actual product packaging and
materials may contain more and/or different information than that shown on our
Web site. We recommend that you do not solely rely on the information presented
and that you always read labels, warnings, and directions before using or
consuming a product. For additional information about a product, please contact
the manufacturer. Content on this site is for reference purposes and is not
intended to substitute for advice given by a physician, pharmacist, or other
licensed health-care professional. You should not use this information as
self-diagnosis or for treating a health problem or disease. DubaiFilter.com
assumes no liability for inaccuracies or misstatements about products.
No part of this
website may be reproduced or transmitted in any form or by any means,
mechanical electronic, or otherwise, including photocopying and recording, or
by an information storage and retrieval system or transmitted by email, or used
in any other fashion without the express prior written approval of
Finally, through this
website, we may provide "links" to other 3rd party services purely
for informational purposes. As such this does not constitute in any way
whatsoever an endorsement or association with such a 3rd party and
DubaiFilter.com neither implies nor offers any warranty or guarantee in respect
to such 3rd party services, save where expressly stated otherwise. It is,
therefore, your sole responsibility to ensure the accuracy of any services or
information offered by such 3rd parties